What Is The FitzWay

Experience Our Customer-Centered Philosophy!
Here at Fitzgerald Used Cars Germantown, we strive for nothing short of excellence when it comes to delivering top-notch customer service. That's why we developed the FitzWay philosophy.

What is the FitzWay? It's our business philosophy that we've cultivated over time by listening to our customers and taking action to improve and grow our dealership. This philosophy is based on treating our customers with honesty and respect, dealing in good faith, and always providing attentive customer service.

This philosophy acts as a guideline and helps shape the way in which we interact with our community members from the way we handle phone calls to how we set up showroom visits and more. We work hard to provide the best possible dealership experience for you, and this is what sets us apart from other dealerships.

The FitzWay Program

Curious about how else our FitzWay philosophy informs the way we do business? Here at our dealership, we offer numerous programs that are designed to the process of buying a car easier for our customers. After all, we believe that buying a car should be exciting and fun, not confusing or stressful.

So, we offer the following programs to make things simpler for you and your fellow drivers in the Wheaton, Maryland area:

• Delivered Prices: Avoid the hassles of haggling and negotiating a price for your car.
• Lifetime Buyer Protection Plan: We provide regular preventative maintenance inspections so that you can stay on top of keeping your car in great shape, and we also offer a Lifetime Loaner Car Program to help out when your car is in the shop.
• Used Car Certification: We offer a used vehicle certification program that involves a meticulous inspection process so that you can have the utmost confidence in your used car purchase.